- Categories:Service Area
- Time of issue:2021-08-19 13:21:03
After-sales service commitment:
Telephone support refers to the customer seeking technical support and help from the company by phone or fax when they encounter difficult problems or the equipment is in an abnormal state during the use of the equipment. After confirming the customer's service request, the company will arrange for technical personnel to help the demander locate the fault by telephone within the specified time (ie response time), and propose solutions, and finally guide the customer to troubleshoot the equipment.
On-site support and failure recovery commitment
On-site support refers to customers seeking technical support and help by telephone or fax when they encounter difficult problems during the use of the equipment or when the equipment is in an abnormal state. After confirming the customer's service request, if the company cannot diagnose and solve the problem over the phone, it will immediately send a technician to the scene to deal with it, and finally solve it.
The company’s products provide "three guarantees", one-year warranty and lifetime maintenance;
Receive technical consultation 24 hours a day and provide customers with technical diagnosis;
After receiving the fault notification, the maintenance personnel will be in place quickly to eliminate the fault;
Assist users in system upgrades, equipment and mold updates.